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FAQs

Frequenty Asked Questions (FAQs)

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1.    What can DAP SJ do for me?
2.    What is the role of the ADUN?
3.    Which areas come under DAP SJ’s constituency?
4.    Is DAP SJ doing anything in particular to improve Subang Jaya and help its residents?
5.    When should I make a complaint or request help from the DAP SJ service centre?
6.    How do I make a complaint/feedback/request etc.?
7.    How long will it take for my complaint/request to be processed?
8.    What kind of issues does the service centre NOT handle?

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1.    What can DAP SJ do for me?

Through our service centre, we do our best to serve the rakyat in our area. DAP SJ is made up of volunteers.

Nevertheless, we recommend that you take this approach - Instead of to asking what we can do for you, but what you can do to help.

You should consider how you can get involved in implementing change for a better tomorrow. The opportunity is now open to proactive individuals who are now able to play an active role in shaping Malaysia's future. If you care about Malaysia and your loved ones, do your part.

We call upon people to help us run our service centre through volunteering and if unable to give the time and/or donations. You can also help us by becoming a member of DAP (See the Join Us page). We will be extremely grateful for whatever help you can offer!


2.    What is the role of the ADUN?

An ADUN is a representative of the rakyat elected by the people in his or her constituency. Some of the functions of an ADUN are:

•    Safeguarding the people’s constitutional rights as provided by the state constitution.
•    Evaluating the merits of any legislation brought before the state assembly as well as to propose any necessary and beneficial amendments or new laws.
•    Ensuring that public accounts and public expenditure are analyzed and approved according to the parliament’s approval and taxpayer’s interests.
•    Providing services to the state executive government as well as evaluating and critiquing the foundations and principles of any government plans.
•    Representing the rakyat in the State Legislative Assembly (Dewan Undangan Negeri) as well as any other relevant forums and events; to voice out and discuss openly any issues and problems that concern the rakyat.

3.    Which areas come under DAP SJ’s constituency?

Hannah Yeoh’s DUN N.31 Subang Jaya seat covers SS12 to SS19, USJ1 to USJ15 and PJS7, 9 and 11.


4.    Is DAP SJ doing anything in particular to improve Subang Jaya and help its residents?

We continuously organize various activities, events and programs for the benefit of the  Subang Jaya community. See our Coming/Past Events page as well as follow Hannah’s and Edward’s blog for updates.

5.    When should I make a complaint or request help from the DAP SJ service centre?

Before you come to our service centre, we strongly recommend that you highlight whatever concern or issue you may have with the relevant authorities. For example, make a complaint with MPSJ first. If they still haven’t done their job, then highlight it to the MPSJ Councilor in charge of your area. Full contact details of councilors are available HERE. If all else fails, then you may come to us and we may help to bring the issue up to them.

You many want to come to our service centre to highlight any of your issues, grouses or complaints with, for example, MPSJ’s quality of service, problems in your neighborhood, issues with business licenses, and requests for public amenities and so on. Please remember, though, that we cannot help you if you have done something illegal!

We also offer welfare aid, but we have to do this very selectively as there is only so much money we can give out.

Please remember though, that we cannot accept any kind of complaint (see below for the kinds of issues we do not handle).


6.    How do I make a complaint/feedback/request etc.?

You can get in touch with us through the phone, e-mail or post (See contact us). However, we strongly encourage you to walk-in to our service center (especially if you are making a complaint) in order to better aid you as well as verify that you are making a genuine report.


7.    How long will it take for my complaint/request to be processed?

It will vary depending upon the kind of complaint or request you make. While we have only so many people who can work on different cases at once, we will always try to get back to you as soon as possible if your complaint or request is appropriate and is something that we are able to handle. Remember, most of us are volunteers.


8.    What kind of issues does the service centre NOT handle?

Firstly, we are not a one stop centre for all your problems. We encourage you to bring up your issues to the relevant authorities (we can also direct you to them if you’re not sure) and if they still have not taken action or have been unable to help then you should you see us.

We do not handle personal issues unless it also concerns the public. We cannot simply interfere in people’s personal affairs.

Remember, we do not handle every single problem and complaint!